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Box Edit: can't open file message when trying to edit in Word or Excel

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Sassha Bellairs

For the past few days, every-time I try to open a file on box I get an error message that says:

box edit: Can't open file.  There was an error while trying to authorize the edit action.  If the error persists, please contact your administrator.

Also, I am the administrator... I'm on a MacBook Air

Any help would be greatly appreciated it.  It is really a pain to work around this error message.... 

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4 comments

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  • Sassha Bellairs

    So I reinstalled box tools for Mac and now I can open files.  Not sure what happened that it had stopped working after working fine forever.  

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  • Accueil Bas-Château

    bonjour j'ai le même problème quand je veux ouvrir un document box pour le modifier 

    j'utilise un pc et aucune modification de système a été effectué. 

    qu'elle est la solution ?

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  • Sassha Bellairs

    Accueil Bas-Chateau, I reinstalled the Box Tools software and that fixed my problem.

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  • Skvortsov Alexander

    Hello! I Have same problem. The reinstalling an app  cant help.

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