What error rate are you getting on file uploads ?

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YouTom

• October 04, 2021 20:29

Good evening to you all

I am evaluating box.com as a storage complement to an IT service we are providing. Hence I have a free developer account.

I have uploaded / deleted a few thousands files in the last days. The files are small (a few kbytes). I am using REST APIs (file upload / POST / files included in base64 encoding)

I am getting often (1% of the cases ?) a 502 error:

"Box account may be temporarily unavailable. We're working on resolving the issue and should be back up soon."

Is this the norm ? Could this be because I have a free account ? 

Could you (the experienced users) share the error rate you have in box when you upload files ?

Kind regards

Pierre (in Paris)

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• Official comment

  

  Alex Novotny

  • October 04, 2021 20:43
  • Edited

  Hi, 

  You are probably experiencing this due to uploading too much at one time. We recommend implementing an exponential back off strategy, as defined in our error documentation. Also, here is the documentation on our rate limits. 

  Thanks, 

  Alex, Box Developer Advocate

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  YouTom

  • October 05, 2021 05:54

  Hello Alex

  Thanks a lot for your comment.

  I read the rate limits section - I am well below the rate limits (60 upload requests / minute).

  Do you know of any limitation that could apply to a free account only (taking a paying one is not an issue for us - I just want to know whether I am gone a have the same issues).

  Kind regards,

  Pierre

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  Alex Novotny

  • October 08, 2021 18:14

  There is no limitation due to the account being a free account. A 1% error rate is not uncommon with high amounts of uploads. I would build retry logic into your code in the case of 502s. 

  Thanks,

  Alex

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