Box is saying storage is full (10 / 10 GB used) but i can only see about 6 GB of files

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Adops

• November 01, 2021 00:51

This is the third time in about 12 months this has happened, usually someone from BOX Support runs a script and it fixes the issue. 

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect](/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect)

And here is my previous case with this issue resolved:

https://support.box.com/hc/en-us/requests/2311945

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  Adops

  • November 01, 2021 01:04

  OK so i cleared some space in order for it to start accepting uploads again, however it shows 7.9GB used when in reality its about 4.9gb used, so still needs about 3gb reclaimed

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