401 Error

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Kitty

• December 10, 2021 15:33

Hi - we sent out a couple hundred emails yesterday with a link that worked then and for several people outside of our organization - however as everyone else tries to access it today they are getting a 401 error...this is a huge issue and we need urgent help please!

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  Alex Novotny

  • December 10, 2021 17:54

  What link are you sending out? 

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  Kitty

  • December 10, 2021 17:58

  It went out with the link to the address as the video was enlarged which is provided below.  I realize the link from the "share" option is different and much shorter, however, I was unaware it was going out before I added the shorter version.  As such, since it worked for everyone all night I wasn't concerned until today's error message.  Is there a way to make this link work again so we don't have to resend hundreds and get things further confused?:

  https://dl.boxcloud.com/api/2.0/internal_files/894111653167/versions/962180022367/representations/mp4/content/?access_token=1!7Xaa2pFSTEK1bZucPlTR1R_K6mSBAJGqs1PvQXfjStQbg5KiVb2DSt8wZITY4Da9CcqEG9X4jptn3_BeWcgFv0TF1zWL_ozU3Yg4pJzAjB8Iw30Bz9IZHs9sRAvPWzz2nCDpqiaNajEEX1irQp-KOlQz2FmheVVKdOrxynhXjwV0_suRmWssYXqP-MnknkQDcWOQ5DjFQL6owQ7PrWZqZadN_xr9CpA-vAVy-a-A93tvvgOpohAitOsAQx5Mlhu5eOhb-jx5I6ycZ5wOz1fAkFaam4TT2OgWiVzCQckoPDTNNimZMeRJaY-yVfYYorM-BKclFviJheoDg6dymgxsxGxeJkLW-7H6eXjsmthu1lqbWyocygiXhcjcQYgL4PlubXuZiwE4SduSKJo2KEgY8_yKdsA8-zRMO_2E1hfW9rB90qVd2QpKViA-yKl1FFNr9usjRlTfob648sMW2izoqA7Vgv9f_q0Nt2XYhTcZa8bx2HTOP1F4DmzzFeioxEns8n-dMGswdU6JDPsiq4DoNBS3sLFk3QicZdatWiaxtjTUcvmLf379d1bGvTVgVvT_FsLKZtuLt85CBIqFLBITVtiC7IIzesOB_k56-f9Qe4f6v2d7EYd46lSBjsw5Q5rLiXhX4gkj4E8dy8dt6ln9qBhJqmcc7YB2vW43Wpn9XTKP9A..&box_client_name=box-content-preview&box_client_version=2.81.0

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  Alex Novotny

  • December 10, 2021 18:07

  Thanks. This is the platform and developer forum - which is meant for questions related to our APIs... I'm going to change this post over to the regular support forum... I hope they can help you. You might also file a support ticket if you have a paid enterprise account.

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  Kitty

  • December 10, 2021 18:15

  Thank you - please forward it to them if you haven't already - I also opened a ticket...the sooner we resolve this the better!  I appreciate your assistance!

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