Box Tools won't install says it is already installed. Checked control panel and it is not running. Cant open microsoft office documents from web interface as it says box tools needs to be installed.

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Rob Blain

• December 10, 2021 16:59

Box Tools won't install says it is already installed.

Checked control panel and Box Tools is not running.

Cant open microsoft office documents from web interface as it says box tools needs to be installed. Cant install box tools as it says it is already installed.

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Windows 10 computer.

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  Rob Blain

  • December 10, 2021 17:05

  I have tried using both the msi and the exe installer to no avail.

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  Abbe Alpert

  • March 27, 2022 18:19

  did you ever figure this out.  I'm having the same problem.  A mess.

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  Rob Blain

  • April 12, 2022 22:54

  I found that the files in the C\users\username\AppData\Local\Box\Box Local Com Server\ were corrupt. I had the user log in on another computer that they had never logged into and then I copied the files that were created on the new computer back to the original. After a reboot things started working again.

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  Rob Blain

  • May 05, 2022 22:35

  I have one machine that this does not work on.I have a pi$$ed user who thinks the whole Box project is garbage and we don't know what we are doing.

  I have had no contact from Box support thus far.

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  Maria Luthi

  • December 21, 2023 05:14

  Help please

   

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