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How I can go back from BOX-Drive to Box and Box-Sync

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mischu

I changed to BOX-Drive.

My Problem is:

I had a lot of folders for Example " year 2021" with subfolders with and without files.

The subfolders without files are deleted, so I lost my folder-structure.

During the change were deleted a lot of files and I got some GB more space. How I can get it back and return to the old box and box sync.

Please help me. The situation is terrible

Thanks

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3 comments

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  • Kathy A Shockey

    I am having problems with the new Box drive as well and have been asking for support and not getting the answer.   Turns out Box sync works with backup software and the new BOX does not.     I need to go back to Box Sync which worked.

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  • mischu

    Hi Kathy

    Thanks for your reply.
    And how do you do that?
    When you uninstall the "box drive" won't you lose/delete all box content and the aliens on your devices?
    So that when you return to Box with BoxSyn you have to rebuild everything - folder structure, connections, aliens?
    I'm cautious now because the messages and explanations BOX-Drive that appeared as a window in Box seemed as unproblematic as upgrading my Apple-devices. Otherwise I would never have installed it.

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  • Kathy A Shockey

    I am putting in another request to BOX for instructions on this topic.  I have been unable to remove Box completely and go back to Box synch with any success.

     

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