Number of files in Box folder does not match Actual files .

My folder Fy2016 shows 74,813 files.

My folder Fy2016/employ shows 338 files.

The script lists out 75,423 files from box folder Fy2016.

The script lists out 364 files from box folder Fy2016/Employ

Why are the numbers so different?

I'm the one that uploaded 75,423 to box.

I'm new to python. Below I wrote a script to read file names from box folder.

from boxsdk import OAuth2, Client
import json, csv
import time

auth = OAuth2(
client_id='s_MYCLIENTID',
client_secret='MY_CLIENT_SECRET',
access_token='MY_ACCESS_TOKEN',
)
# Timer starts
starttime = time.time()
client = Client(auth)
user = client.user().get()
print('********_starting')
print('The current user ID is {0}'.format(user.id))

root_folder = client.folder('MY_FOLDER_ID')
root_folder_with_info = root_folder.get()
print('_a_root_folder_with_info_=_ {0}'.format(root_folder_with_info))
items = list(root_folder.get_items(limit=90000))

item2s = root_folder.get_items()
fname = "output_18err.csv"
arrx = []
try:
for item in item2s:
arrx.append([item.name])
except Exception as e:
print( getattr(e, 'message', repr(e)))
with open(fname, 'w') as f:
csv.writer(f, lineterminator='\n').writerows(arrx)

fname = "output_18.csv"
with open(fname, 'w') as f:
csv.writer(f, lineterminator='\n').writerows(arrx)
time_lapsed = time.time() - starttime
mins = time_lapsed // 60
sec = time_lapsed % 60
hours = mins // 60
mins = mins % 60
print("Time Lapsed = {0}:{1}:{2}".format(int(hours),int(mins),sec))
print('_a_finished')

Official comment

Alex Novotny

January 06, 2022 19:22

Sometimes the Web App can take a little while to update, especially during large file operations. The number should be right soon, if it is not already.

Thanks,

Alex, Box Developer Advocate

Steve42

January 06, 2022 15:33

Here is the 2nd screenshot for folder Employ

January 06, 2022 19:44

I uploaded those files on Jan. 4, 2022 to both folders.

Today is Jan. 6, 2022, Employ still shows I have 338 files

and Fy2016 has 74,813 files.

January 06, 2022 19:57

hmmm. You might reach out to support for this. I don't have access to the same support tools they do.

Alex

January 06, 2022 21:38

Follow up from support team ( I hope it help others )

Support team said

Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thanks for the info.

January 06, 2022 21:45

Sweet. Thank you for adding this. Appreciate it.

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