Error while editing a user

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Mohamed Hafez

• January 25, 2022 14:43

Hello Box, 

I am getting an error every time I try to grant access to folder for one of my employees, exact error listed below:

• There was an error while editing this user. Please try again

   

  [email redacted]

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  Mohamed Hafez

  • January 25, 2022 14:48

  I tried from different browsers, still failing 

  Removed the user account all together and re-added the user now I am getting the following error:

  There was an error while adding this user. The user was added however not all of their setting may have been applied 

  Please verify the settings in the edit user form

   

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  Robert Lott

  • January 25, 2022 16:22

  Hi Mohamed- Welcome to the Box Community! We've created a ticket for this issue. 

   

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  Bill Riddle

  • August 18, 2022 21:14

  Any update? Im having the same problem

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  Roman Bachurski

  • March 17, 2023 14:36

  +1

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  Sonia O'Connell

  • July 26, 2023 16:59

  I'm having the same issue. Is there any way to get live support?

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