Box Status

Error while editing a user

Follow
New post
Mohamed Hafez

Hello Box, 

I am getting an error every time I try to grant access to folder for one of my employees, exact error listed below:

  • There was an error while editing this user. Please try again
     
    [email redacted]
0

Comments

5 comments

Date Votes
  • Mohamed Hafez

    I tried from different browsers, still failing 

    Removed the user account all together and re-added the user now I am getting the following error:

    There was an error while adding this user. The user was added however not all of their setting may have been applied 

    Please verify the settings in the edit user form

     

    0
    Comment actions Permalink
  • Robert Lott

    Hi Mohamed- Welcome to the Box Community! We've created a ticket for this issue. 

     

    0
    Comment actions Permalink
  • Bill Riddle

    Any update? Im having the same problem

    0
    Comment actions Permalink
  • Roman Bachurski

    +1

    0
    Comment actions Permalink
  • Sonia O'Connell

    I'm having the same issue. Is there any way to get live support?

    0
    Comment actions Permalink

Please sign in to leave a comment.