Authenticator App

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Billy McClatchey

• February 01, 2022 22:49

When installing it is asking me for a 6 digit code from an authenticator app.  I have never head of this and have no idea what this is referring to.  

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  AJ

  • February 02, 2022 22:15

  Hi Billy,

  Welcome to the Box Community! 

   

  This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates. 

   

  Best, 

   

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  Crystal C. Thompson

  • February 07, 2022 16:11

  I agree. I have no idea what this is, and when I scan the QR code it does nothing. I have no idea how I'm supposed to set this up. 

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  Mara Hamilton

  • February 08, 2022 21:36

  I am trying to do the same thing.  What is the authenticator app?  How do I get access?  

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  Mimi Huybers

  • March 18, 2022 18:07

  When setting up 2FA, a pop-up asks you to choose use of an app or text. The app is recommended and the description contains a link that says: "View suggested authenticator apps." When I click on it, I'm taken to this page "Multi-Factor Authentication Set Up for Your Account," which doesn't include info about suggested authenticator apps. 

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  Mara Hamilton

  • March 22, 2022 21:01

  Yes I had the same problem, when I reached Help they had me download 'Duo Mobile' app and then I was able to access with that. 

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