Missing files

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Viljana

• February 03, 2022 08:07

A large number of folders is missing from a folder, and they were not deleted and are not to be found in the Trash folder. What can I do to retrieve them?

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  Oliver Knox

  • February 03, 2022 10:25

  I'm having the same issue. We've had a large number of files just vanish from our folder. Is there a server down at the moment?

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  Nick Livingston

  • February 08, 2022 19:22

  Same thing happened to me - all files captured yesterday are missing.

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  Brenton Chestnut

  • February 14, 2022 20:09

  I am having the same issue. A large number of files are disappearing from my folders. 

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  Sofia Batalha

  • April 11, 2022 13:25

  Same thing just happened to me, and I can't seem to find any option to contact Box support directly. Did anyone manage to get their files back?

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  n2labo

  • April 16, 2022 13:30

  I faced same issue.

  All files are missing.

  But storage size is using.

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  Susanne Somerville

  • September 26, 2022 16:23

  I just upgraded, and many of my files are missing.  Can someone at Box help me restore them?

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