How can I submit a case to resolve issue

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KTANAKA

• February 03, 2022 11:13

My colleague is facing an issue that he can't use 2FA because he changed his mobile phone (changed phone number). Forum suggested it needs to submit case in BOX Support. I want to know how to submit case in BOX Support.

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  AJ

  • February 03, 2022 20:30

  Hi there,

  Welcome to the Box Community! 

  I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case.

  If the issue is 2FA then needs to choose "Login" in the drop-down.

  Best,

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