Authenticator App?

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Mara Hamilton

• February 09, 2022 19:45

When installing it is asking me for a 6 digit code from an authenticator app.  I have never heard of this and have no idea what this is referring to.  And when I do the QR code I get nowhere.  I don't understand how to get access. 

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  AJ

  • February 09, 2022 20:34

  Hi Mara,

  Welcome to Box Community.

  This issue would be better addressed by our Product Support. I've created a ticket for you.

   

  They'll be in touch with you soon, please check your email for updates. 

   

  Best, 

   

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  Yonatan Gedamu Demissie

  • October 26, 2022 10:19

  I having the same problem here. can you help?

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  Gianluca Casci

  • May 27, 2023 16:07

  I having the same problem here. can you help?

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