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2FA Authenticator App backup codes?

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James
  • Edited

Usually applications that provide 2FA with an authenticator app give you a way to get back into your account if the authenticator app is removed (e.g. with security backup codes).

I can't see anything like this available in Box. If I was to remove my authenticator app, removing my ability to generate codes, how do Box expect me to be able to login to my account?

Thanks

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  • AJ
    • Edited

    Hi James,

    Welcome to the Box Community! 

    If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your mobile device, please contact your primary admin, who can disable 2FA on your account. Business Plus and Enterprise admins can use the instant login feature in the Admin Console to disable 2FA in a user's Account Settings.

    If you are in a Personal, Starter or Business account, please reach out to Box Product Support for assistance.

    https://support.box.com/hc/en-us/articles/360043697154-Two-Factor-Authentication-Set-Up-for-Your-Account

    Best,

     
     
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