2FA Authenticator App backup codes?

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  • AJ

    Hi James,

    Welcome to the Box Community! 

    If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your mobile device, please contact your primary admin, who can disable 2FA on your account. Business Plus and Enterprise admins can use the instant login feature in the Admin Console to disable 2FA in a user's Account Settings.

    If you are in a Personal, Starter or Business account, please reach out to Box Product Support for assistance.

    https://support.box.com/hc/en-us/articles/360043697154-Two-Factor-Authentication-Set-Up-for-Your-Account

    Best,

     
     
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