Files are disappearing?

My box account online seems to have everything, but there are files missing on my desktop. I never delete these types of files in box (they're photos, comics, and art work), and I want to know that if I force a sync, will I lose the files online because they're NOT here on my desktop computer?

I had no idea this was happening, and I'm not sure if other files are missing yet. So far, there are over nearly 100 missing files.

And why isn't it syncing like it's supposed to? Where are the files? Where did they go? They're not in the trash.

Thank you.

Brenton Chestnut

February 14, 2022 20:11

I am losing a large number of files in my folders as well. Is there a POC at Box for these issues?

Modesta Tinoco

April 14, 2022 18:58

Same. I just logged in for the first time in probably 4 months and I don't see any of the links to our files/folders? How can I locate?

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