Wrong storage amt
I purchased the individual plan which shows 100GB of storage. I started uploading files last night and in no time, it showed it was full. When I looked under my acct it shows 10GB of 10GB used. Where is the 100GB that I purchased?
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Hi there,
Welcome to the Box Community!
I'm sorry for the confusion but the 100 GB is for the Personal Pro account.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
Please make sure that you are using the correct email to access the account.
Also, please look for the billing receipt to confirm that you are on a paid account.
Best,
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