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Deleted files available for download

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Masastiy

Good day.

I deleted all my files a long time ago (all folders and a trash bin are empty), but as I find out now, some of them are still available for download via the download link. How to permanently cease access to them?

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3 comments

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  • AJ

    Hi there,

    Welcome to the Box Community! 

    I looked up your Box account using this email and don't see any files. This means that any deleted files can't be shared, previewed or downloaded.

    Best,

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  • Masastiy
    • Edited

    Hello.

    I'm telling you, that they ARE. And I was the only owner. I just downloaded one of them to be sure and it worked. What is more, when I did so I wasn't logged in to the box, so in this case anyone can download them. Moreover, there are in total 8 of them. I don't know how this is even possible, this is ridiculous. I can send you the links.

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  • Masastiy

    So is everyone just going to ignore it? Who do I contact for these files to be deleted permanently? This is a serious infringement on ones privacy when someone can download and view something that I don't want them to.

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