SMS auth code not recognized

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Tiziano

• February 23, 2022 09:21

I’ve repeatedly tried to login to the app today, but every time I enter the SMS code it tells me I have the wrong code. I’ve tried copying the code, I’ve typed it in and it is not being accepted. 
Windows desktop app.
Any idea?

2

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  Anthony

  • February 23, 2022 11:14

  This is happening to me too. But not on a browser, only on Box Drive, Mac.

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  Rai

  • February 23, 2022 13:41

  same, I had a chat with support yesterday and they said it's a known issue. They are working on it. Still not working for me either!

  From the support chat:

  there is currently an issue where users are having trouble logging in to Box Drive with 2FA and our engineering team is aware of this issue
  
  

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  Box User

  • February 23, 2022 13:55

  Same issue on Android 12 app. It wouldn't work through the browser either until I logged into support.box.com.

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