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Unable to setup any of the 2-step verification methods

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Carl-Johan

1) When trying to setup 2-step authentication, the website won't generate any QR-codes or codes with digits, I have tried this in both safari and chrome, it just keep loading without any results

2) When trying to setup authentication via my phone number, I'm being told that my danish phone number is not in a legit format even though it is. Danish phone numbers are always starting with +45 followed by 8 digits

Overall I find the whole login flow and security setup quiet buggy, I recommend you to do some extra quality assurance to find all the bugs.

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  • AJ

    Hi John,

    Welcome to the Box Community! 

    I'm sorry to hear that you are having issues with the 2 step verification set up.

    Are you having issues with the use of a specific TOTP-compliant authenticator app?

    Have you tried clicking on the link, "View suggested authenticator apps"? Applications that follow this specification include Google Authenticator, Microsoft Authenticator, Authy, Duo, and LastPass.

    I suggest that you check on this article from our Box Product Support page.

    https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

    Best,

     

     

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  • Rich

    For anyone coming here to find a fix to this issue, I couldn't get it to work on Chrome, Safari, or Edge on Desktop or Mobile.  However it worked on good ol' Firefox. :) 

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