Locked out of account due to changed phone

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Jeremiah Bishop

• February 23, 2022 19:01

I have a user who has changed their phone number and is now locked out of their account.  How can I get this reset?

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  AJ

  • February 23, 2022 19:19

  Hi Jeremiah,

  Welcome to the Box Community! 

  I suggest that this user contact Box by creating a case through https://support.box.com/hc/en-us/requests/new.

  We'd be happy to assist this user.

  Best,

   

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  Jeremiah Bishop

  • February 23, 2022 20:16

  AJ,

  Thank you for the response.  When I follow that link it only allows me to access the Box Community and make a post like my original question.  Do I not have access to contact Box through that link?

   

  Thanks again.

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