User is unable to run report getting unable to create Box Reports folder.

A user was setup as a co-admin with reports rights.  We have also removed root folder create rights.  When this user attempted to run a report, he got the error "Your account does not have permissions to upload this report output.  Please contact your company's Box admin for permissions to create a 'Box Reports' folder and create files and folders within that 'Box Reports' folder."  I setup a folder and set the user with editor permission.  This did not resolve the issue.  Working with Box support they had me run a capture of browser activity.  I noticed in that activity that the error message had more information than the on screen error.  In that message it said to transfer OWNERSHIP to the user.  After doing that, the user was able to successfully create reports.