Folder Size is Inaccurate - How to correct?

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Box Administrator

• April 06, 2022 17:58

We have some folders that show a 'Size' of X files but inside the folder there are 0 files or Y files.   How can this be fixed?   Are there files actually that we cannot 'see'?

In one specific example, the a folder shows it has a Size of 41 files however there are 0 files visible in the folder when looking at both box online and box drive.

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  Experience - AI

  • April 06, 2022 20:05

  We have had similar issues for the last week. The number hasn't been larger, only smaller - for example, folder says "2 files" but there are actually 4.

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  Roy Sonboleh

  • August 22, 2022 07:18

  I have a folder that says 155 or something but it's actually 200. Another folder that says 42 and should have over 50. What is wrong with this thing? I see the above issue is 5 months old. I guess this is not going to get fixed. Typing to a wall.

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  stanislav.kaplunov

  • January 12, 2023 05:09

  I have folder with 1000+ files but it is empty

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  Heidi Dimercurio

  • February 20, 2023 13:39

  Same issues here!

   

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  Johan Chan (MHI Engine System Asia Pte. Ltd. Assis

  • September 21, 2023 02:58

  Same issues here, i tried to upload my folder into box, inside got a lot subfolder with 4000+ files. but the files size show in box is difference with actual folder.  

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