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Nigel Ward

How do I get any support from Box?  I've raised a ticket a day since Monday, called them and there is no one to answer, get directed to a voicemail that won't allow me to leave a message, or get pointed to the support portal to login with the account that I can't get the password reset email for.  Which is the point of my call.

Is anyone working at Box, at all?

If you are please respond to ticket 2611481

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6 comments

Date Votes
  • AJ

    Hi Nigel,

    Welcome to the Box Community! 

    I'm sorry for the confusion. We have received your case#2611481 which was created today and our Billing representatives will reach out to you to help look in this.

    I appreciate your patience. 

    Best,

     

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  • Nigel Ward

    Thank you Ariana.  I've now received an email acknowledgement of 2611481 and will update that.

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  • Lamia Mourafik

    Hi, 

    My box folder doesn't synchronise with box.com. I open a ticket INC24008182. Could you please call on 0033649679994 to help me? Thanks in advance Lamia

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  • William Overstreet

    I need help in assisting one of my collaborators in resetting their password

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  • PAUL E. SIMMERLY

    Impossible to find any phone number for my question! I want to save files on my Box account to my USB drive. I believe I have transferred them onto my USB drive, but I cannot figure out how to open them. All I get is a bunch of brightly colored, goofey images that look like balloons. I cannot figure out how to open them. 

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  • Box User

    Hi I recently lost all my late mom's photos via a building fire. At some point they were on boxsync account a couple of years ago not sure if it is five or 6 years ago. I used the account to migrate the information to my computers hard drive that also got lost in the fire. Is there a way to get those pictures back from the boxsync archives.

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