Unable to reactivate account

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Joaquin Prandi

• May 06, 2022 19:51

I receive this message when I try to:

There was an error processing your request. The account associated with this email is not eligible for online reactivation.

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  AJ

  • May 06, 2022 21:00

  Hi Joaquin,

  Welcome to the Box Community, 

  I see that our Billing Team already addressed your request via ticket.

  Please reach out if there’s anything else we can assist with!

   

  Best,

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