"old_Box" folder appears after windows update forced reboot

I recently am having trouble with a machine, where a script (that we wrote) copies files to the Box folder, so they will sync to the cloud.

However, recently I found the C:\ drive full, because the Box sync had stopped working after Windows reboot after installing updates. Some files are left in a "old_Box" folder, that I later found already in Box.com. Note that this "old_box" folder is NOT linked to the sync in any way.

I had cleaned up those files... only to find over the weekend that more Windows updates were installed, and a NEW "old_Box_2" folder with quite a few files.

So - from what I can tell, the Box client is somehow creating these "old_Box" and "old_Box_2" folders. But - is this documented somewhere? Under what conditions are these created?

Thanks

Timothy Adams

July 14, 2022 17:20

We are also experiencing this as well. Some users are getting 5-10 of these and having to keep deleting them.
Any assistance here would be awesome.

ARI LATVALA

November 09, 2022 16:54

Same here, would like to know, if those folders can be deleted and what are their purpose?

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