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I have this error message.
Would be great if you can your support.
I already tried what was mentioned in the Q&A section, but it did not solve the issue.
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Hi Akiko,
Welcome to the Box Community!
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates. Thanks for your patience!Best,
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