2FA reset cannot be done by Business account admin

Follow

New post

JDoe1977

• May 17, 2022 11:45

Why can't Business account admins reset the 2FA of their employee BOX accounts themselves? We now have to wait until BOX support has time to reset 2FA of the employee. Why can't a Business account admin himself perform the reset and grant the employee quick access to Box again?

0

• 

  AJ

  • May 17, 2022 19:26

  Hi Superuser,

  Welcome to the Box Community! 

   

  This is due to limitations on admin privileges. Even admins needs to go through Box Support for the reset. 

   

  I have forwarded this request to Product for review - we always value user feedback and hopefully, this will be included in the next Box update. You can also utilize Box Pulse <https://pulse.box.com/forums/909778-help-shape-the-future-of-box> -- our product feedback tool powered by UserVoice.

   

  Best,

  0

  Comment actions Permalink

Post is closed for comments.