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2FA reset cannot be done by Business account admin

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JDoe1977

Why can't Business account admins reset the 2FA of their employee BOX accounts themselves? We now have to wait until BOX support has time to reset 2FA of the employee. Why can't a Business account admin himself perform the reset and grant the employee quick access to Box again?

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  • AJ

    Hi Superuser,

    Welcome to the Box Community! 
     
    This is due to limitations on admin privileges. Even admins needs to go through Box Support for the reset. 
     
    I have forwarded this request to Product for review - we always value user feedback and hopefully, this will be included in the next Box update. You can also utilize Box Pulse <https://pulse.box.com/forums/909778-help-shape-the-future-of-box> -- our product feedback tool powered by UserVoice.
     
    Best,
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