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Box Status

No Access to Authenticator App

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Frank de Brabander

Hi, I cannot access my authenticator App as I had to move to a different phone and it requires a setup key or QR Code. 

As such, I cannot access my Box at the moment. Can you please indicate how to resolve this issue?Txs!

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2 comments

Date Votes
  • AJ

    Hi Frank,

    Welcome to the Box Community!
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • MaverickMitch

    Hi I have the same issue. Can you please help me? Thanks

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