Box drive not syncing

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  • Kristen Dyke
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  • Kenneth Kaplan

    I have a similar problem. Files stored locally are syncing to the cloud (I can see them updated on the web browser interface) but will not open using box drive. They can be downloaded via the web interface. 

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  • Nicole Lee

    Kenneth me too, I can download files from the web interface but not open them from Box Drive on my computer. Did anyone ever get a resolution to how to get Box Drive to connect and sync all the files again?

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  • Kenneth Kaplan

    In the end, I quit the box sync app and restarted it. Voila! Syncing resumed. 

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  • Nicole Lee

    Thank you so much for the tip and the quick response! You are faster than both Box and my internal IT support! I'll give it a try.

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