Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box drive not syncing

New post

Comments

5 comments

  • Kristen Dyke
    1
    Comment actions Permalink
  • Kenneth B Kaplan

    I have a similar problem. Files stored locally are syncing to the cloud (I can see them updated on the web browser interface) but will not open using box drive. They can be downloaded via the web interface. 

    0
    Comment actions Permalink
  • Nicole Lee

    Kenneth me too, I can download files from the web interface but not open them from Box Drive on my computer. Did anyone ever get a resolution to how to get Box Drive to connect and sync all the files again?

    0
    Comment actions Permalink
  • Kenneth B Kaplan

    In the end, I quit the box sync app and restarted it. Voila! Syncing resumed. 

    0
    Comment actions Permalink
  • Nicole Lee

    Thank you so much for the tip and the quick response! You are faster than both Box and my internal IT support! I'll give it a try.

    0
    Comment actions Permalink

Please sign in to leave a comment.