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Cannot access to the Box website and the 2FA is not working with unknown reason

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Maureen Wu

Hello,

My college is administrator of our box but she cannot login/access to the Box website and 2FA is not working with unknown reason.

She had sent the e-mail to ask this situation but not receive the feedback. The problem is still there. Could you please let me know is there any way to solve this problem? 

Thank you.

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  • AJ

    Hi,

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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