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Problem with my 2FA Authenticator

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David Rojas

Hi, i recently changed my cellphone but i didn't know that i have to do something special to migrate the account in my app (Authentcator from Googe) to my new cellphone now when i try to log in BOX askes for a six digit authentification code and my app doesn't provide me one beacause i didn't do the export of my account from one cell to the new one

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3 comments

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  • AJ

    Hi David,

    Welcome to the Box Community!

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
     
    Please check your email for updates. 
     
    Best, 
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  • Philip Pierce

    I’m having this exact same issue! I’ve reached out to customer support for months and have gotten 0 help. It’s unfair that I’ve paid for an annual subscription that I can’t use because I bought a new phone.

    Please help!!!

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  • 4thCompany Management

    Having this exact issue!!!

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