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Unable to view folder from collaboration invite

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Marguerite Kotze
  • Edited

Hi, can somebody please assist as to why I cannot view/ open the invite somebody sent me?

I am a new user, I signed up and went through all of the set-up steps.

When I click on the 'accept invite' link, the browser just takes me to my 'All Files' page.

They shared the invitation to the same email linked to my Box account.

Please see screenshot below:

 

 

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3 comments

Date Votes
  • AJ

    HI Marguerite,

    Welcome to the Box Community! I'm sorry for the confusion. Let me help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Jessica Hollinger

    AJ I'm having the same problem

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  • Randal Burroughs

    I am having the same problem.  Frustrating also because a search for collaborators does not return Box members inviting collaboration/file share.

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