Unable to view folder from collaboration invite

Follow

New post

Marguerite Kotze

• June 27, 2022 14:47
• Edited

Hi, can somebody please assist as to why I cannot view/ open the invite somebody sent me?

I am a new user, I signed up and went through all of the set-up steps.

When I click on the 'accept invite' link, the browser just takes me to my 'All Files' page.

They shared the invitation to the same email linked to my Box account.

Please see screenshot below:

 

 

0

• 

  AJ

  • June 27, 2022 20:43

  HI Marguerite,

  Welcome to the Box Community! I'm sorry for the confusion. Let me help.

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

   

  Best, 

  0

  Comment actions Permalink
• 

  Jessica Hollinger

  • March 04, 2023 01:44

  AJ I'm having the same problem

  0

  Comment actions Permalink
• 

  Randal Burroughs

  • August 02, 2023 23:30

  I am having the same problem.  Frustrating also because a search for collaborators does not return Box members inviting collaboration/file share.

  0

  Comment actions Permalink

Please sign in to leave a comment.