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  • AJ

    Hi Candy,

    Welcome to the Box Community! I'm happy to help.

    If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files. If you know who deleted or owned this content, please contact this user and instruct them to restore the files in their trash.

    If you don’t know who deleted or owned this content and you have a Business/Enterprise account, you can ask your Box Admin to run a report to find out. I see that an enterprise level account is collaborating folders with you. You’ll need to contact them directly.
     
    Best,
     
     

     

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