Unable to complete registration due to payment detail error.

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BA

• July 19, 2022 02:54
• Edited

Hello to Respected Person,

Please suggest me right way, I am unable to complete registration (Enterprise Plan) as I am getting error like this:

" An error occurred while processing your request. Your payment information could not be processed."

I am holding American Express purchasing card (P-card) to complete this registration. But every time on my try I get same error. 

Is there any restriction on P-card for registration?

Please suggest me if you have any solution?

Thanks in advance.

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• 

  Peter Christensen

  • July 19, 2022 09:32

  HI 

  This is primarily a forum for customers developing on Box Platform API. Please post in the standard support forum and someone will help you with your query

  https://support.box.com/hc/en-us/community/topics/360001934573-Support-Forum

  Best regards,

  Peter Christensen, Platform Solutions Engineer, Box

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  BA

  • July 19, 2022 09:46

  Hi Peter,

  Thank for suggestion and direction.

   

  Best regards,

  BA

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