Unable to download/open files with Box Drive app for Apple Macbook

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Dennis Piehl

• July 25, 2022 16:37

On my MacBook Pro, I'm unable to open or download any files on the Box desktop app. For files that are already locally downloaded on my computer, I can still open; but for any files not already locally downloaded (which comprises the vast majority of files on my Box), the computer tries to download/open the file for a excessive period of time before finally failing to do so. 

Additionally, I'm unable to move locally-stored files from one folder to another on the Box desktop app.

This is a serious detriment.

Tech. specifications:

• MacBook Pro (16-inch, 2019)
• macOS Monterey - Version 12.4 (21F79)
• Box Drive: Version 2.26.348

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  Cristina Brownell

  • July 25, 2022 18:07

  Same issues

  • MacBook Pro (13-inch, M1, 2020)
  • macOS Monterey - Version 12.4
  • Uninstalled Box Drive > reinstalled > now getting an error that an older version has been uploaded over a new version.

   

   

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  Dennis Piehl

  • August 02, 2022 04:56

  FYI: this worked for me https://support.box.com/hc/en-us/community/posts/7902542741651/comments/8238708372499

  Can you try to quit Box Drive from you menu bar and then start the app again?

   

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