TRYING TO DOWNLOAD BOX DRIVE

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Corey Keane

• July 26, 2022 09:18

I have been trying to download Box drive on my Mac, however a Warning sign keeps popping up telling me I have downloaded a newer version over an older drive. I have previously had Box drive on a previous job but deleted the application when I finished.

Is there anyway I can resolve this?

 

Many thanks

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• 

  AJ

  • July 26, 2022 15:05

  Hi Corey,

  Welcome to the Box Community! I'm happy to help.

  We'd like to ask/confirm if a full Manual Reset of the Box Drive app has been completed.

  https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo4ODE4MSwidXNlcl9pZCI6MjgzNTYwNTA0NjcsInRpY2tldF9pZCI6MjYyNTY4MSwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2NTU5MTI1NTJ9.OjYIowyl7dLRG0ZcmJHGpZXRd7GR-wwQZJv1qoyGpsg

  Instructions in updating your Box Drive below: 

  https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Best,

   

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