Not receiving reset password email

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July 27, 2022 13:45

Hello,

Several of our employees are not receiving the reset password email. They all have checked the junk/spam folder and nothing. Is there something wrong on your side?

Thanks

Comments

3 comments

AJ

July 27, 2022 16:47
Hi Carlos,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates.

Best,
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Box User

September 11, 2022 08:47
I am also having the same issue
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Orlando Nolledo

September 18, 2022 06:10
I am having the same issue. Not with this email but another one. I had emailed earlier but not response so far.
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