Box Live Support Needed - Not Chat

New post

July 29, 2022 19:23

As a business critical enterprise platform fast support is sometimes needed. Being able to speak with a live person is everything. Online chat with the first support tier, or submitting a ticket that goes into the ether... neither of these give us admins a warm & fuzzy. Even Paypal, that nefarious platform, offers a callback experience. Amazon does, EBay does... Microsoft... countless others. Box is a large investment and should step up to provide more direct support options for enterprise customers.

Comments

7 comments

AJ

July 29, 2022 19:36
Hi there,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates.

Best,
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Miyokos Master Home Account

July 29, 2022 20:05
Thank you.
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Once Upon A Dream Productions

October 05, 2022 21:07
I need live support to help me delete old users please .
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Scott Welsh

November 17, 2022 17:55
We had someone send an email and invited me to edit scanned documents but when I try to open the files via that email Box shows an error that says "oops we can't seem to find the file you are looking for"

Help. We are desperately needing these files.
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Riverside Millwork New York

March 11, 2023 14:20
I need help to consolidate account
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Kris Kalmbach

March 22, 2023 23:40
hello - i need assistance in sharing a file with the collaborators. can someone please reach out to me at a mutually agreeable time? thank you.
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Jaime Hochhauser

August 07, 2023 17:57
can not access box from finder on Macbook Pro MacOS Monterey. ALSO box not able to update 21 items. sent log to box.
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