Unexpected Log Offs
I'm running Box Drive v2.27.221 on Windows 11 Pro. I can log on with no problem and have no problems. But periodically, the Box app will log me off and force me to log on again. This is becoming annoying. I can't find any setting to control this, nor can I find any pattern or behavior that would explain it.
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I found the logs and can see that the app is failing to get a refresh token.
2022-08-31 17:01:44.789 21412 WARNING SessionRenewalThread session_renewer Exception while attempting to refresh token: ---Fm7Q: Cannot do OAuth2 refresh for jXXX@jXXXX.com as there is no refresh token
2022-08-31 17:01:44.789 21412 INFO SessionRenewalThread sync_app_status ============================== LOGGED_OUT ==============================
2022-08-31 17:01:44.790 21412 INFO SessionRenewalThread windows_ui_manager User is logged out. Showing login dialog.
2022-08-31 17:01:44.792 21412 INFO SessionRenewalThread streem_ipc sending sync app state change to streem
2022-08-31 17:01:44.793 21412 INFO SessionRenewalThread sync_app SyncApp is logging out. user_initiated: False
2022-08-31 17:01:44.793 21412 INFO SessionRenewalThread oauth2 Making OAuth2 token API request to: https://api.box.com/oauth2/revoke
2022-08-31 17:01:44.793 21412 INFO SessionRenewalThread network_layer Request: POST https://api.box.com/oauth2/revoke {} {}
2022-08-31 17:01:45.297 21412 INFO SessionRenewalThread preferences_manager Set system pref: USER_IS_CURRENTLY_LOGGED_IN=False
2022-08-31 17:01:51.455 21412 INFO showPromptResponse_b ui_requests_handler <IPC Call: showPromptResponse(3, 'OK') -> ?>
2022-08-31 17:01:51.455 21412 INFO showPromptResponse_b sync_app user responded OK to logged out prompt
2022-08-31 17:01:51.456 21412 INFO CleanupServices sync_app Cleaning up application services...
2022-08-31 17:01:51.469 21412 INFO MetricsScheduler metrics_scheduler Shutting down... No more metrics will be sent to Box until sync is restarted.
2022-08-31 17:01:51.469 21412 INFO CleanupServices metrics_collector Metrics collector is no longer sending remote logs to the server
2022-08-31 17:01:51.469 21412 INFO CleanupServices sync_app ...Finished cleaning up application services
2022-08-31 17:01:51.470 21412 INFO showPromptResponse_b sync_app_terminator Terminating Sync App Delegate. Goodbye.Before this bit, I can see numerous reconnect attempts. It looks like the Box service can't handle the request in a timely manner, and I get kicked out.
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