Can't access files
I had to switch from Box Sync to Box Drive after I upgraded to an M1 Mac. I was worried about the transition, as I had tried Box Drive earlier and it didn't work well. Now, I'm in a bad situation. Many of my files haven't synced. I can't access them on my computer, and they are not on my Box account when I access it on a web browser. I can still see the files in my Finder, but they have an empty cloud icon next to them, rather than a green check mark.
Also, I can't figure out how to contact Box support. When I click on contact, it says I must log in, but I'm already logged in, and it just sends me back to the beginning.
I've been using Box Sync for over a decade (I signed up right when they launched). I've never had problems until now, and the idea that I can't access my files and they aren't backed up is a serious problem that makes me doubt the ongoing reliability of this company.
Any help greatly appreciated.
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They've been terrible about communicating. I've only been able to be in touch b/c my university pushed it for me. They still haven't solved the problem. Apparently it's a known problem with Mac M1 chips, but they don't have a solution yet. It's affecting a lot of folks at my university. I had to solve it myself by copying files one by one oftentimes onto a separate drive. Took my days. They finally got back to me at Box but want me to do all these things to diagnose problem, but I don't have time to do it all right now. Seems they're collecting data to solve the bigger problem more than trying to help me solve my problem. Good luck!
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