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Can't access files

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2 comments

  • Joan Zerkovich

    I am having the same problem but no one from Box has responded to this message in 2 months.  Is there another way to get help?

     

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  • Box User

    They've been terrible about communicating. I've only been able to be in touch b/c my university pushed it for me. They still haven't solved the problem. Apparently it's a known problem with Mac M1 chips, but they don't have a solution yet. It's affecting a lot of folks at my university. I had to solve it myself by copying files one by one oftentimes onto a separate drive. Took my days. They finally got back to me at Box but want me to do all these things to diagnose problem, but I don't have time to do it all right now. Seems they're collecting data to solve the bigger problem more than trying to help me solve my problem. Good luck!

     

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