Cannot open collaborator's file saying this file does not exist

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Box User

• August 10, 2022 01:39

I got shared collaborator's files and tried to open the shared link but it says file were deleted and does not exist, while everyone else can open without any issue. I can open if I search files by file name but it's so time consuming...

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  AJ

  • August 10, 2022 20:49

  Hi there,

  Welcome to the Box Community! I'm happy to help.

   

  Please check this article from our Box Product Support page about the difference between collaboration and shared links. 

  https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions

  Best,

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  Box User

  • August 15, 2022 00:45

  Thank for your comment and my permission is same as others and I am able to open the file if I go back to root folder and find the file. I am not able to open the shared link. That only occurs with me but not others...

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