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Password Reset

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Jayson Trujillo

I have this account I made and can log into it fine. However, I have another account that was created for school and I logged into it once, and then it wouldn't let me log into it anymore. I have tried password resetting but the email is not showing up in my school email anywhere.

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3 comments

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  • AJ

    Hi Jayson,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Ethan Bellows

    Hello - I am having this same issue. I have a work email and BOX is saying I need a stronger password to access shared files. The issue is that Box says my old PW is incorrect (when i'm logged in using my work account) and BOX also does not allow me to create a new password in the settings menu. PLS HELP how do I reset my PW when BOX is saying my old PW is incorrect and will not let me create a new one...? 

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  • Eduardo Gonzalez

    Hello, 

    I have the same problem. I had an account without username or password because i was merely invited by a colleague to check on some materials she sent.
    Then I decided to buy the subscription, as my colleague wanted to integrate me in her team and box said i needed a strong password to access the files.
    But I can't do it, because the system doesn't allow me to create a password (I get an error message).

    Help!

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