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2 comments

Date Votes
  • AJ

    Hi Constanza,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
     
    Please check your email for updates. 
     
    Best, 
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  • Box User

    I have the same issue.  I created a new account in order to leave this message.  I had to change phone number and phone and even though the email registered with the account still good, Customer Service would not allow me to access my account.  They are asking me for details that are very hard to remember.  Things like the date the account was created.  Also filenames but I do not have them because I lost all the info on my phone and that is why I have many files uploaded into my Box account.


    Hopefully someone on this forum will answer with a solution.  

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