Error trying to pay

I have 2 invoices overdue. when I try to log in to box.com the site directs me to the page https://app.box.com/update and when I enter the card data to make the error payment. I've tried 3 different cards.

I have already sent several emails to the following address billing@box.com and they answer me with the link https://support.box.com/hc/requests/2680651 however to access the answer I need to login and when I try to login directs me to the page https://app.box.com/update . so I can't see the answer!!!!

Please I need to pay and recover my files. I've already recorded the error video, I've saved the error log and sent it to you and so far I don't have an answer.

the account that I need to recover and referring to the email marciosa752@gmail.com

I had to create a new account on box.com to be able to send this message here because my real account is marciosa752@gmail.com and I can't send a message to support.

Please help me !

August 19, 2022 19:36

Hi there,

Welcome to the Box Community! I'm happy to help.

I see that we’ve already addressed your request via open ticket#2678080.

Please wait for a response from our Billing Team through this link.

Best,

ari lima cursos

August 19, 2022 19:45

Good afternoon.

I can't access ticket # 2678080 because the site directs me to the update page.

I managed to send the contents of the ticket º 2678080 here for me ? or link my email arilimacursos@gmail.com in ticket nº 2678080.

I'll repeat: BOX DOESN'T LET ME ACCESS ANY OTHER PAGE OTHER THAN THE PAGE https://app.box.com/update or login to https://support.box.com/ I can... so please direct ticket nº 2678080 to the email arilimacursos@gmail.com

PLEASE HELP ME I'M DESPERATE

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