Capacity does not decrease even after deleting data.

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P C

• August 22, 2022 13:53

Dear Box Admin

I completely deleted the data from the trash can as well, but the capacity consumption does not decrease.

What kind of measures can be taken?

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  Ajay Singh

  • August 22, 2022 15:34

  I have same problem: https://support.box.com/hc/en-us/community/posts/8862740999699-Reclaim-space-and-set-version-count-to-1

  I wish there is DIY way to reclaim space rather than opening a request on public forum with no ETA to fix.

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  AJ

  • August 22, 2022 18:22

  Hi P C,

  Welcome to the Box Community! I'm happy to help.

  It would be best if you use your Box email for this request for us to rectify your concern.

  Best,

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