I can see folders and files, but cannot access preview or download

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chris mcglone

• August 22, 2022 13:56

Please help.  the Error message times out and says "We're sorry, the preview didnt load.  This document may be protected."

I have previously been accessing these folders and files with no problems.  So what has changed?

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  AJ

  • August 22, 2022 18:50

  Hi Chis,

  Welcome to the Box Community! I'm happy to help.

  It would be best if you check the file with the owner or collaborator to see if they too are having some access issues.

  Best,

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