Not getting SMS Text for Authentication

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Gabriella Dera

• August 22, 2022 19:18

Hello, I am not getting the SMS alerts to authenticate my account.  Please advise who to contact to trouble shoot and correct. 

 

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  AJ

  • August 22, 2022 19:28

  Hi Gabriella,

  Welcome to the Box Community! I'm happy to help.

   

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

   

  Best, 

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  Ramzy Naber

  • November 15, 2022 07:09

  Hello AJ, 

  I am facing the same problem when attempting to login to Box Drive.  i am not getting the SMS text for authentication. 

  can you please create a ticket for me as well.  

  thanks Ramzy Naber 

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  Jo Stobart

  • April 18, 2023 21:36

  Likewise, please would it be possible to advise. Thank-you. J Stobart

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