Manually reset Box Drive

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Log

August 26, 2022 21:25

I have an issue that says I have to manually reset Box Drive, but it sends me straight to the forum but no answers. I am not sure what to do.

the message says:

Box Drive has encountered a problem that requires you to manually reset Box Drive.

If the problem persists, please contact Box Support to further troubleshoot the issue.

what should I do?

Comments

7 comments

CIO CEO M Puff

August 27, 2022 23:49
Same issue: How to reset Box Drive.
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Alberto Indacochea Dickudt

September 13, 2022 18:41
Same issue: How I can do it?
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Wanda Stewart

September 14, 2022 13:40
Has anyone received support? I've been dealing with this for more than a month and BOX drive still not working even after working with the IT Support desk and trying many options.
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AUREA PAOLA MIRANDA ZAMARRIPA

September 20, 2022 14:55
since yesterday I have issues with box, I uninstalled it and reinstalled it and today I got this message to manually reset my box, can anybody help me please
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Karla Zens

September 22, 2022 13:09
I have the same problem. I have followed the instructions several times to try to manually reset Box on my Mac:
- To manually reset Box Drive on a Mac (File Provider Extension mode)
- To manually reset Box Drive on a Mac (kernel-based mode)
These methods provided via the link in the error: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

I have completely uninstalled and re-installed Box. None of the above has corrected this issue. Help!
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Amberly Noble

September 29, 2022 14:22
Same issue here too. I've uninstalled and reinstalled several times. The prompts for the Mac don't seem to be doing anything. Help!!
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mike box

April 27, 2023 17:36
It happens every time I logout of one account and login into another on a MAC 11.7.3.

I wanted to ask support about it but only option I have is forum

Annoying but does not seem to break anything
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