Manually reset Box Drive

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• August 26, 2022 21:25

I have an issue that says I have to manually reset Box Drive, but it sends me straight to the forum but no answers. I am not sure what to do. 

the message says:

Box Drive has encountered a problem that requires you to manually reset Box Drive.

If the problem persists, please contact Box Support to further troubleshoot the issue.

what should I do?

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  CIO CEO M Puff

  • August 27, 2022 23:49

  Same issue:  How to reset Box Drive.  

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  Alberto Indacochea Dickudt

  • September 13, 2022 18:41

  Same issue: How I can do it?

   

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  Wanda Stewart

  • September 14, 2022 13:40

  Has anyone received support?  I've been dealing with this for more than a month and BOX drive still not working even after working with the IT Support desk and trying many options.

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  AUREA PAOLA MIRANDA ZAMARRIPA

  • September 20, 2022 14:55

  since yesterday I have issues with box, I uninstalled it and reinstalled it and today I got this message to manually reset my box, can anybody help me please

   

   

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  Karla Zens

  • September 22, 2022 13:09

  I have the same problem. I have followed the instructions several times to try to manually reset Box on my Mac:

  • To manually reset Box Drive on a Mac (File Provider Extension mode)
  • To manually reset Box Drive on a Mac (kernel-based mode)

  These methods provided via the link in the error: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  I have completely uninstalled and re-installed Box. None of the above has corrected this issue. Help!

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  Amberly Noble

  • September 29, 2022 14:22

  Same issue here too. I've uninstalled and reinstalled several times. The prompts for the Mac don't seem to be doing anything. Help!! 

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  mike box

  • April 27, 2023 17:36

  It  happens every time I logout of one account and login into another on a MAC 11.7.3.

  I wanted to ask support about it but only option I have is forum

  Annoying but does not seem to break anything  

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